NetOn Technologies has provided IT support and managed services to Dubai businesses since 2009. We support SMEs and mid-market companies across all industries — from real estate and hospitality to healthcare and logistics. Our engineers are based in Dubai and respond within SLA for both remote and on-site support.
Remote helpdesk for day-to-day IT issues — Windows, Microsoft 365, email, connectivity, software. Ticket-based with response time SLA. English and Arabic speaking engineers.
Dubai-based engineers for hardware faults, cabling, server maintenance and new equipment installations. On-site response within 4 hours under AMC.
Windows Server, Active Directory, DNS, DHCP and network switch management. Proactive monitoring with alerts. Regular health checks and patch management.
Microsoft 365 management, Azure, OneDrive, SharePoint and Teams administration. Cloud migration planning and execution for Dubai businesses.
Firewall management, endpoint protection, email security, vulnerability assessments. NESA-aligned security for UAE regulated industries. See our cybersecurity services.
Authorized support for Wildix UC&C and Sangoma PBX. Phone system changes, extension management, IVR updates and fault resolution included in AMC.
| Feature | Essential AMC | Business AMC | Enterprise AMC |
|---|---|---|---|
| Remote helpdesk | Business hours | Business hours | 24/7 |
| On-site response SLA | Next business day | 4 hours | 2 hours |
| Preventive visits | Quarterly | Monthly | Bi-weekly |
| Proactive monitoring | ✓ | ✓ | ✓ |
| Microsoft 365 support | ✓ | ✓ | ✓ |
| Best for | 5–15 users | 15–50 users | 50+ users |
Phone: +971 4 439 5754 | WhatsApp: +971 52 644 6541
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