In Dubai's real estate market, every missed call is a missed deal. Leads come in by phone, WhatsApp and website at all hours — from buyers in the UAE and enquirers from India, UK, Russia and China. Wildix UC&C and x-bees give Dubai real estate companies a unified communications platform that captures every enquiry, logs it in their CRM and gives management full visibility of agent activity.
Missed calls auto-route to another agent, then to mobile. Out-of-hours calls trigger a WhatsApp message to the enquirer acknowledging receipt. No lead falls through the cracks.
x-bees integrates WhatsApp Business API alongside calls. Agents handle WhatsApp enquiries, property brochure requests and viewing bookings from the same screen as their phone calls.
Wildix integrates with Zoho CRM, Salesforce, HubSpot and property-specific CRMs. Every call auto-logged against the lead record — no manual entry, full history visible to management.
x-bees automatically summarises every agent call with property discussed, buyer requirements and agreed next steps — logged in the CRM without the agent typing a word.
Wildix mobile app on iOS/Android gives agents their office extension on their phone. Clients call the office number; the agent answers on their mobile — regardless of where they are in Dubai.
Real-time dashboard showing which agents are on calls, queue waiting times, calls answered vs missed today. Managers can listen in, whisper or barge in to coach agents live.
Yes. Wildix has native connectors for Zoho CRM, Salesforce, HubSpot and many others. For property-specific CRMs (Property Finder, Bayut, or custom systems), NetOn Technologies develops custom API integrations. Every inbound and outbound call is automatically logged against the contact record.
x-bees connects your WhatsApp Business number to the same agent interface as your phone system. When a lead sends a WhatsApp message about a property, it appears in the agent's queue alongside phone calls — same screen, same workflow. Agents can send property brochures, floor plans and videos directly through the WhatsApp conversation.
Yes. Wildix's real-time dashboard shows every agent's status — on call, available, in a queue. Supervisors can see calls waiting, average wait times and individual agent stats. x-bees adds AI-scored call quality to this — flagging calls where a prospect seemed close to a decision but the agent did not close.
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